Surveys & campaigns
A short WhatsApp survey after each visit, the same review invite for everyone, and recall campaigns measured against patients you did not message.
In short
With ClinicCrew, every patient gets a short survey on WhatsApp or from a QR code after their visit, and everyone who answers sees the same Google review link, whatever their score. There is no review gating and no reward for reviews, and journeys are checked against Google's rules before they go live. Unhappy answers also reach your team at once, so problems are put right privately.
Patients get a two-tap survey on WhatsApp after their visit, and an SMS if WhatsApp fails. QR codes and NFC tags in the waiting room catch everyone else.
Every patient who answers sees your Google review link, at every rating. An unhappy answer also goes to your team right away, so you can call the patient and put it right.
Send recall, win-back and birthday campaigns on WhatsApp, SMS or email to patients who agreed to hear from you. A holdout group shows who came back because you messaged them.
Surveys & campaigns
Draw what happens after a visit, with waits, conditions and A/B tests, and try it on a sample patient first.
Drafts of each campaign message in your clinic's voice. The offer's value always comes from the offer, never from the AI.
Lapsed regulars, patients due for a check-up, unhappy but valuable: choose who hears from you.
Net Promoter Score from patients' own answers on a scale of zero to ten, never guessed from stars.
A short, anonymous survey for your staff. A branch's answers stay hidden until enough people reply.
Nothing goes out at night in branch time, and you cap how often one patient hears from you.
The front desk types the code, checks its value and the patient, and marks it used, once.
The AI receptionist can call patients who agreed to calls, to recall them or rebook a missed visit.
Send a survey or a campaign to your own WhatsApp first. Tests are not counted in results.
Your AI team
They work inside the limits you set, and ask before anything important.
Automations
Sends a thank-you and a short survey after every visit, wins back no-shows and patients who stopped coming, and replies to comments and messages for you.
Marketing
Plans a week of posts for every branch and writes them with pictures, replies to Google reviews in your voice, and builds offers that bring patients back.
How it works
Start from the post-visit template, adjust the questions and see them on a phone preview.
Choose how long after the visit it is sent. Google's review rules are checked before it goes live.
Pick a playbook, choose who gets it and the offer, and see how many patients came back.
Keep exploring
FAQ
Still have a question? Our team replies within one business day.
Yes, when everyone is asked the same way. ClinicCrew shows the same review link to every patient who answers, at every rating, never ties an offer to a review, and checks your journeys and message wording against Google's rules before they go live.
You choose the delay after a visit ends, in minutes. Nothing is sent during quiet hours, which follow each branch's local time, and you can limit how often the same patient is asked.
Yes. If WhatsApp fails the survey goes by SMS, and the QR codes and NFC tags in your waiting room open the same survey on any phone, with no app to install.
Each campaign can keep a holdout: a share of the chosen patients who get no message. ClinicCrew compares how many in each group came back, so you see the visits the campaign added, apart from patients who would have come anyway.
Only patients who agreed to hear from you on that channel. An opt-out word such as STOP, sent on any channel, stops messages from every branch, and every campaign message ends with a way to stop.
Yes. Pick an offer from your library, such as an amount off or a free item. Each offer has a margin floor you set, so a discount never goes below it, and the voucher code is checked and used once at reception.
Yes. A short, anonymous team pulse asks your staff how things are going in each branch. A branch's results stay hidden until enough people have answered, so nobody can be singled out.