Receptionist on chat
It replies on WhatsApp, Instagram, Facebook, TikTok, SMS and your website, from your real services, prices and hours. It books in the chat and hands medical questions to your team.
In short
The Sina receptionist answers patients on WhatsApp, Instagram, Facebook, TikTok, SMS and your website chat, day and night. It replies in the patient's own dialect, answers from your real services, prices and hours, and books, moves or cancels appointments in the chat. Medical questions, refunds and anything it can't solve go to your team with the whole conversation.
It asks what the patient needs, offers two or three free times with the right doctor, and books the one they pick. It can also move or cancel the patient's own appointment.
Questions about symptoms, results or medication, upset patients and refunds go to your team, with everything already said. Your staff take over in the inbox and hand back to the AI when they're done.
It replies in Egyptian, Gulf, Arabizi or English, following how each patient writes. It understands voice notes and photos, and answers from your services, prices, hours and the FAQs you add.
Receptionist on chat
For questions, bookings, complaints, refunds and medical questions: answer, draft for staff, pass to staff or stay silent.
Pause it on one channel and new messages there go straight to your team.
It never shares or hints at anyone else's appointment, and public replies carry no visit details.
It apologises, opens a ticket for the branch and passes upset patients to a person.
A chat on your website, or a hosted chat page if you don't have a website.
Words you choose, like “manager”, always pass the chat to your team.
Chats solved without staff, why it passed chats on, and patients' rating after a chat.
Recovery vouchers only within the limits you set, and never in exchange for a review.
It recalls preferences a patient shared in earlier chats, unless you switch memory off.
Your AI team
They work inside the limits you set, and ask before anything important.
Front desk
Answers every patient on WhatsApp, Instagram, Facebook and TikTok, books the right doctor and time, and reminds them the day before.
Automations
Sends a thank-you and a short survey after every visit, wins back no-shows and patients who stopped coming, and replies to comments and messages for you.
How it works
Link WhatsApp, Instagram, Facebook and TikTok in Integrations, and add the chat to your website.
Send it typical patient messages in practice chats and check every answer.
Choose the channels it answers on. You see every chat and can take over at any time.
Keep exploring
FAQ
Still have a question? Our team replies within one business day.
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, X and SMS, plus a chat on your website. You connect each account in Integrations, choose where the receptionist answers, and can pause it on any one of them.
It doesn't answer the medical part. It tells the patient that someone from the clinical team will get back to them, and hands the chat to your team with the whole conversation. If a patient describes an emergency, it first tells them to call the emergency number or go to the nearest emergency department.
Yes. Voice notes are turned into text, so the receptionist understands them and replies in the chat. It also sees what is in photos patients send, like a screenshot of a booking.
Yes. Anyone on your team can take over a chat from the inbox, and the AI stops replying there. When they are done, they hand it back to the AI in one tap.
It never pretends to be a person: when a patient asks, it says it is an AI assistant. You can also have it say so in its first reply.
Yes. When a patient writes Arabic in Latin letters, it can reply in Arabizi, in Arabic script, or the way the patient writes. You choose in settings. Its Arabic follows the patient's dialect, Egyptian or Gulf.