Your agents
Start from a template or describe the agent you want in your own words. Brief it like a new receptionist, practise with typical patient messages, and publish when you're happy.
In short
Yes. In the ClinicCrew agent builder you start from a template, like a patient concierge, appointment requests, complaint recovery, review replies or an analyst, or describe the agent in your own words. You give it a name, a briefing, your FAQs and what it may do, set its rules and test it in practice chats. Nothing goes live until you publish it.
Pick a ready-made agent, or describe what you need and a first draft is set up for you. Then give it a name, a greeting in Arabic and English, and a briefing, like you'd brief a new receptionist.
Before going live, the agent answers typical patient messages, and each one must get a good answer. Save any test conversation as a practice chat, and it is checked again before every publish.
Switch on each ability, like booking or opening a ticket, and choose which ones wait for a teammate's OK. Set what it does with each kind of request, and when a person takes over.
Your agents
WhatsApp, Instagram, Messenger, TikTok, SMS, your website chat, your reviews or a phone line.
Every published version is kept, and an older one can go live again.
If you want, another admin or owner approves a new version before it goes live.
When staff rewrite a reply, approve the edit and the agent replies that way from then on.
Chats this week, chats solved without staff and patients' rating, on each agent's card.
Open chats move to your team's queue, and new messages go straight to them.
Yes-or-no questions checked after every conversation, with failures shown under Conversations.
Phone numbers and emails are removed before the AI reads a message.
Admins can connect a clinic system as a tool, and every call to it is logged.
Your AI team
They work inside the limits you set, and ask before anything important.
Front desk
Answers every patient on WhatsApp, Instagram, Facebook and TikTok, books the right doctor and time, and reminds them the day before.
Marketing
Plans a week of posts for every branch and writes them with pictures, replies to Google reviews in your voice, and builds offers that bring patients back.
Data & reports
Answers any question about your clinic in plain words and real numbers: revenue by service, your busiest days, patients who did not come back, and more.
How it works
Or describe the agent in a sentence or two. It starts as a draft that patients can't see.
Add its greeting, briefing and FAQs, then run the practice chats until every one passes.
Publish, then switch it on for WhatsApp, Instagram, your website or your reviews.
Keep exploring
FAQ
Still have a question? Our team replies within one business day.
No. You write its briefing in plain words, like you would brief a new receptionist, and switch abilities on or off. Your services, branches and hours are included for you; you add your FAQs and policies.
Patient concierge, appointment requests, complaint recovery, review responder, and an analyst that answers with your own numbers, plus a blank agent. Each template comes with a first briefing, rules and starter practice chats.
Its practice chats must all pass before you can publish. A checklist shows anything missing, with a link to the step that fixes it, and the publish screen shows what changed since the last version.
Yes. Every published version is kept under Versions. Pick an older one and make it live again if a change doesn't work out.
Only if you switch that ability on. Vouchers stay within the limits you set, can wait for a teammate's approval, and are never given in exchange for a review.
Yes. Switch on a second approval, and a published draft waits until another admin or owner approves it before it goes live.
