Receptionist on the phone
Your clinic's calls reach the AI when the line is busy, nobody answers or you are closed. It talks with callers in Arabic or English, books the appointment and lists everyone to call back.
In short
You forward your clinic's calls to an AI phone number from ClinicCrew. When your team can't pick up, or after closing, the AI receptionist answers in Arabic or English, books, moves or cancels appointments, and puts callers through to your team when they ask for a person. Every call has a transcript, and missed calls go on a call-back list with an owner and a deadline.
Choose when the AI picks up: when the line is busy or rings too long, only after closing time, or always. Callers who want a person are put through to your reception while the branch is open.
The AI asks what the caller needs, offers a free time and reads it back before booking. It asks for the caller's name before sharing anything about a booking, and keeps a transcript of every call.
Missed calls, people who hung up early and medical questions waiting for a doctor go on one list, one row per caller. Your team calls from the row, or asks the AI to call back.
Receptionist on the phone
The AI can call patients the day before to confirm, cancel or move their visit.
Calls in, answered by the AI, missed and called back, by hour, branch and region.
Callers hear a notice first, managers listen in Phone calls, and old recordings are deleted.
Calls missed at reception on your own phone system can land in Call backs too.
See this month's AI minutes. If they run out, calls ring your team until next month.
Call your clinic from your mobile: setup ticks itself when the AI answers.
When the AI calls, it says it is an AI, and it never calls people who asked not to be called.
Calls to patients wait for calling hours, or until the branch opens.
Each call shows in the inbox with what was said, next to the patient's chats.
Your AI team
They work inside the limits you set, and ask before anything important.
Front desk
Answers every patient on WhatsApp, Instagram, Facebook and TikTok, books the right doctor and time, and reminds them the day before.
Automations
Sends a thank-you and a short survey after every visit, wins back no-shows and patients who stopped coming, and replies to comments and messages for you.
How it works
Add the number from our team, then choose the agent that answers, with your services, prices and hours.
Dial the short codes we show you from the clinic phone, one after another.
Call your clinic number from your mobile. When the AI answers, setup ticks itself.
Keep exploring
FAQ
Still have a question? Our team replies within one business day.
No. Patients keep calling your usual clinic number. You forward its calls to the AI number from our team by dialling a few short codes, and we show you which. You can also use a number from your own phone company.
While the branch is open, the AI tells them it is putting them through and connects them to the reception number you set. If nobody picks up, or you are closed, they hear that the team will call back, and they go on the call-back list.
No. It never talks about symptoms, results or medication. It puts the caller through to the doctor or nurse number you set, or the question waits in Call backs for a clinician. In an emergency it first tells the caller to call the emergency number.
Only if you switch recording on. Callers then hear a short notice first, managers can listen in Phone calls, and every play is logged. Recordings are deleted after the time you choose. Every call has a written transcript either way.
Yes, if you allow it. It can call back missed calls once you open, call patients the day before their appointment, and call someone when your team asks. It always says it is an AI on these calls.
Yes. Calls forwarded from any line reach the AI. Your IT person can also send in calls from your own phone system, so calls missed at reception show up in Call backs too.