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  3. Front desk

Front desk

The clinic's whole day on one screen

Your front desk sees who is next, who is waiting and who still has to pay. Doctors see their next patient, and the owner sees what needs them.

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  • 15-day free trial
  • No card needed
  • Arabic and English
MA

Next patient

Mariam Adel
Waiting 30 min
Start visitSend in now
FSYANK4 more waiting

In short

What is the ClinicCrew front desk?

The ClinicCrew front desk is the Today screen your reception team works from. It lists today's patients in order of time, each with one button for the next step: confirm, check in or take payment. The waiting room shows who goes in next, walk-ins join in a few taps, and the follow-ups doctors asked for are listed to call. Doctors, nurses and owners each get their own view of the same day.

A waiting room in the right order

Patients who came on time go in at their booked time. Walk-ins, late and early arrivals follow in the order they came. Each row says why it is there and how long the patient has waited.

  • Booked patients first, at their time
  • Walk-ins and late arrivals in the order they came
  • Minutes waited on every row
  • Send in now for an emergency, with undo
Waiting room4In the order they go in
Salma NabilWith the doctor now
1Mariam AdelBooked 10:00Waiting 12 min
2Youssef AliBooked 10:15Waiting 4 min
3Hoda SamirWalk-inWaiting 25 min
4Karim Fathy20 min lateWaiting 9 min

Send in now

Hoda Samir · Dr. Omar
Goes in next

One button for the next step

Today's patients are listed in order of time, each with the one thing to do next. Moving a visit, marking a no-show or cancelling is one tap further, and asks first.

  • Confirm, check in, then take payment
  • Walk-ins booked and checked in at once
  • Paid visits marked on the list
  • Prepaid package sessions shown on the row
Today's patientsIn order of time
9:30LHLaila HassanPaid
10:00OFOmar FawzyTake payment
10:30RMRana MostafaCheck in
11:15TNTarek NabilConfirm

Walk-in

Nadia Fouad · Dr. Hany
Checked in

Nothing left open at the end of the day

Follow-ups the doctor asked for are listed to call and book. The owner sees what needs a decision, and the day's summary arrives on WhatsApp every evening.

  • Follow-ups to call, overdue first
  • Close the cash from the same screen
  • Needs you: missed calls, bad reviews, leave requests
  • End-of-day summary on WhatsApp at 9 pm
Follow-ups to call3Overdue first
ASAmr SaeedOverdue
DKDina KamalOverdue
MHMostafa HamdyDue today

Close the cash

EGP 18,450
No difference

Front desk

Everything else it does

  • The doctor's next patient

    A doctor's day opens on the next patient, with one button to start or continue the visit.

  • Vital signs before the visit

    Nurses see who is here first and record vital signs before the patient goes in.

  • Told when a patient arrives

    The doctor's screen updates by itself and says when a patient checks in or is sent in first.

  • The clinic at a glance

    Owners see patients today, money in and out, the team at work, stock to order and missed calls.

  • Remind tomorrow in one tap

    Tomorrow's unconfirmed bookings get the clinic's reminder on WhatsApp, all at once.

  • Clock in on the same screen

    Staff clock in and out with one button, with an optional location check.

  • Ask the assistant

    Ask about the day in plain words, from the top of the screen.

  • Only your branches

    Each person sees today's patients in the branches they work in.

  • Find an old file

    Doctors and nurses find any patient by name or phone, and open the file.

Your AI team

The AI agents who do this work

They work inside the limits you set, and ask before anything important.

Meet the whole AI team
  • Front desk

    Layla

    Answers every patient on WhatsApp, Instagram, Facebook and TikTok, books the right doctor and time, and reminds them the day before.

    • Replies on every channel
    • Books, moves and cancels
    • Sends visit reminders
    • Calls back missed calls
  • Finance

    Nour

    Logs every payment and expense as it happens, keeps track of unpaid invoices and insurance claims, reminds patients who owe, and shows your profit.

    • Records income and expenses
    • Follows invoices and insurance
    • Sends payment reminders
    • Shows your monthly profit
  • Team

    Sami

    Adds new staff with the right access to each branch, invites them to the app, approves leave requests, and tells you who is in today and who came in late.

    • Adds staff with the right roles
    • Invites your team to the app
    • Approves leave requests
    • Tracks attendance

How it works

Run your first day on Today

  1. 1

    Add your doctors and their hours

    Today's list fills from the calendar, so every booking shows up on its day.

  2. 2

    Invite your team

    Front desk, doctors and nurses each open on their own view of the day.

  3. 3

    Switch on the end-of-day summary

    One switch, and the day's summary reaches your WhatsApp every evening.

Keep exploring

Works hand in hand with these

  • Appointments

    One calendar for every doctor

    Booked by AI

    WhatsApp · 10:30

  • Billing & insurance

    Billing that closes every day

    Bupa Arabia
    SAR 3,200Claim sent
    TotalEGP 1,250
    Paid
  • Patient files

    The patient's whole story in one file

    MA
    Mariam Adel
    AllergyPenicillin
    HypertensionAmlodipine 10 mg
    AI summary

FAQ

Questions clinics ask

Still have a question? Our team replies within one business day.

How does the waiting room decide who goes in next?

Patients the desk sends in now go first, for an emergency or when the doctor asks. Then booked patients who came on time, at their booked time. Then walk-ins, late patients and early arrivals, in the order they arrived. Each row shows why it is there, since when the patient is here and how long they have waited.

Can the front desk add a walk-in patient?

Yes. Tap Walk-in, type the patient's name and choose the doctor. The visit is booked for now and checked in straight away, even outside the doctor's hours, so the patient joins the waiting room in the order they came.

What does a doctor see when they open Today?

Their next patient in big, with Start visit or Continue, then their own patients for the day in order of time. The list refreshes by itself, and the doctor is told when a patient arrives or the desk sends someone in first. Start visit opens the patient's file on a new visit note.

Can reception take payments from the Today screen?

Yes, for staff allowed to take payments. Once a patient is checked in, their row shows Take payment, which opens the visit's invoice or a new one, and Paid once it is settled. Close the cash at the end of the day from the same screen.

What is in the end-of-day summary on WhatsApp?

Patients seen and those who did not come, money in and out, bills not paid, missed calls not called back, anyone still waiting, and tomorrow's bookings with how many are not confirmed. It arrives at 9 pm in Arabic or English. Money lines go only to people who can see the clinic's money.

Does the Today screen work on a tablet or a phone?

Yes. Today works in the browser on a computer, a tablet or a phone, with large buttons made for touch. On a phone, the next patient and the main buttons come first.

See your clinic running on ClinicCrew

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