Reviews & inbox
Google reviews, social comments and chats from WhatsApp, Instagram and Facebook land in one place. The AI drafts privacy-safe replies, and complaints become tickets with an owner and a deadline.
In short
With ClinicCrew Reviews & inbox, Google and Facebook reviews, social comments and WhatsApp, Instagram and Messenger chats arrive in one inbox for every branch. The AI flags what is urgent and drafts replies in the patient's dialect, without ever confirming that someone is a patient or naming a treatment. Complaints open a ticket with an owner and a deadline, and repeat problems become goals and tasks for the branch.
Reviews from Google and Facebook, comments from Instagram, Facebook and TikTok, and chats from WhatsApp, Instagram and Messenger arrive in one inbox for every branch, the most urgent first.
The AI drafts replies in your clinic's voice and the patient's dialect. It never confirms that someone is a patient or names a treatment, and every public reply is checked before it posts.
An unhappy review or message opens a ticket for its branch, with a priority, a deadline and a person in charge. Repeat problems become goals and checklists, so the cause gets fixed too.
Reviews & inbox
Arabic and Arabizi messages show an English translation for teammates who work in English.
Create templates, send them for Meta's approval and use them after the 24-hour window closes.
When the AI receptionist passes a chat to your team, you see why, with the whole conversation.
Recent visits, consent, vouchers and other conversations, next to every message.
Hide, like or delete comments where the platform allows, or answer the commenter by private message.
Edit a Google reply and keep every earlier version, along with the patient's own edits to their review.
Assign a chat to a teammate and leave notes only your team sees; @mention someone to bring them in.
Tag items in bulk and save the filters you use most as your own views.
Reviews and conversations from each review site and chat app, with ratings and replies, on one screen.
Your AI team
They work inside the limits you set, and ask before anything important.
Marketing
Plans a week of posts for every branch and writes them with pictures, replies to Google reviews in your voice, and builds offers that bring patients back.
Front desk
Answers every patient on WhatsApp, Instagram, Facebook and TikTok, books the right doctor and time, and reminds them the day before.
How it works
Link your Google profile, WhatsApp, Instagram, Facebook and TikTok, and match each Google listing to its branch.
Describe how replies should sound, and what each role may offer an unhappy patient.
Pick a draft, edit it and post. Unhappy reviews open tickets for the right branch by themselves.
Keep exploring
FAQ
Still have a question? Our team replies within one business day.
Yes. Connect your Google Business Profile and each branch's reviews arrive in the inbox. You reply in ClinicCrew and the reply is posted on Google. You can edit it later, and every earlier version is kept with who wrote it and when.
No. Public replies never confirm that the person is or was a patient, and never mention a treatment, a result or any medical detail, even when the patient wrote it themselves. Anything that needs follow-up moves to a private channel.
Only if you allow it. For each kind of message you choose whether the AI answers on its own, writes a draft for your team, or passes it straight to a person. Questions about symptoms, results or medicines always go to your team.
ClinicCrew opens a ticket for the branch with a priority and a deadline, and tells the branch manager. Your team can call the patient, apologise or send a recovery offer. If the deadline is missed, the ticket goes up to the area manager. The deadline pauses while you wait for the patient.
Google and Facebook reviews; comments from Instagram, Facebook, TikTok and YouTube; chats from WhatsApp, Instagram and Messenger, including doctors' own WhatsApp numbers; and calls the AI receptionist answered, with their transcript.
Yes, privately. Send a voucher, such as a discount on the next visit, by WhatsApp or SMS. Each role has a limit, and anything above it waits for a manager. Offers never appear in public replies and are never tied to a review.
Yes. Arabic and Arabizi messages show an English translation underneath for teammates who use the English screens, and the AI drafts answers in the patient's own dialect.